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Purchasing & Shipping


I want you to be happy with your new art. If you have any questions please contact me in advance at

Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.



Payments are taken through PayPal or by card payment. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.


Original paintings will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight.  Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total.

Shipping costs will be calculated at checkout.

Note: At the current time shipping costs are varying significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.

I am not currently shipping internationally, but please contact me to discuss.

Policy re: EU

Currently (April 2021) it’s not clear what extra charges will be made for EU customers therefore, I have removed EU countries from the checkout options.

BUT – if there is something you have seen and love and are OK with the possible fees charged at customs do please email me. 



I want you to be fully happy with your new artwork so I offer a return agreement.

If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days and if possible keep a photograph.

Please contact me if you have any queries

Caroline Forward

Engine House, White House Road

Little Ouse, Ely, Cambridgeshire UK


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