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Purchasing & Shipping

PURCHASING & SHIPPING

I want you to be happy with your new art. If you have any questions please contact me in advance at carolineforward@hotmail.co.uk.

Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.

ORDERING

Payments are taken through PayPal or by card payment. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.

SHIPPING

Original paintings will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight.  Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total.

Shipping costs will be calculated at checkout.

Note: At the current time shipping costs are varying significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.

I am not currently shipping internationally, but please contact me to discuss.

Policy re: EU

Currently (April 2021) it’s not clear what extra charges will be made for EU customers therefore, I have removed EU countries from the checkout options.

BUT – if there is something you have seen and love and are OK with the possible fees charged at customs do please email me. 

RETURNS

I want you to be fully happy with your new artwork so I offer a return agreement.

If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days and if possible keep a photograph.

Please contact me if you have any queries

Caroline Forward

Engine House, White House Road

Little Ouse, Ely, Cambridgeshire UK

07745230349

carolineforward@hotmail.co.uk